This Policy sets out when fees paid to Ouranos Technologies Private Limited ("Company", "we" or "us") for [PRODUCT NAME] (the "Service") are refunded. It forms part of the Terms of Service, and capitalised terms used here have the meaning given to them in those Terms.
1. The 7-day trial
1.1 A new Account may use the Plan selected at sign-up free of charge for 7 days. No payment is taken for the Trial, and no refund arises from it.
1.2 If you enable automatic payment during the Trial, the first payment is charged on the day the Trial ends. We will notify you at least 24 hours before that charge. To avoid being charged, turn automatic payment off before the charge is made.
1.3 If the Trial ends without payment, the Account moves to the Free Plan. Nothing is charged and no data is deleted.
2. Cancelling a plan
2.1 You may cancel the renewal of your Plan at any time from the Account. Cancellation takes effect at the end of the Subscription Period already paid for. Until then, the Plan continues with all of its features.
2.2 Fees for a Subscription Period that has begun are not refundable, in whole or in part, whether the Plan is cancelled, the Account is closed or the Service is used less than expected.
2.3 When an upgrade is made during a Subscription Period, the unused portion of the current period is credited against the Fee for the new Plan. That credit is not paid out in cash.
2.4 When the paid Subscription Period ends after cancellation, the Account moves to the Free Plan. No data is deleted by reason of the move.
3. When a plan is not paid
3.1 If a payment for a new Subscription Period fails, including an automatic payment, the current period continues until its end. We will notify you of the failure and give you a means to pay.
3.2 If no payment is received by the end of the current period, the Account moves to the Free Plan at the end of that period. No further period is granted, and no data is deleted. You may purchase a Plan at any time, and the new Subscription Period begins on the day of payment.
3.3 If a payment to us is reversed or charged back through your bank or card issuer, we may suspend the Account until the matter is resolved. Your data will remain available for export during the suspension.
4. Top-ups
4.1 Fees paid for a Top-up are not refundable once the Top-up has been added to the Account.
4.2 Top-ups of capacity, such as additional policies, users or sub-agents, renew with your Subscription Period and may be removed with effect from the next period. Top-ups of consumable credits, such as SMS credits, do not expire and remain on the Account until used.
5. Refunds we will make
5.1 Notwithstanding sections 2 and 4, we will refund:
(a) a payment that was charged more than once for the same invoice;
(b) a payment charged for a Subscription Period after the renewal of that Plan had been validly cancelled before the charge; and
(c) a payment charged in error by reason of a technical fault on our part.
5.2 A request under paragraph 5.1 must be made within 30 days of the charge, at the contact given in section 6, quoting the invoice number or the payment reference shown on the invoice.
5.3 An approved refund is made to the original payment method within [NUMBER] working days of approval. The time taken for the amount to reach your account thereafter depends on your bank or card issuer.
5.4 Each refund is accompanied by a credit note issued under the Central Goods and Services Tax Act, 2017 against the original tax invoice.
6. How to reach us
6.1 Requests and questions about payments, refunds and cancellations may be sent to [SUPPORT EMAIL]. Please write from the email address of the owner of the Account and quote the invoice number or payment reference.
6.2 If you are not satisfied with our response, you may write to the Grievance Officer named in our Privacy Policy.
Ouranos Technologies Private Limited Sixth Floor, 617, Satyamev Eminence, Science City Road, Near Sukan Mall Cross Road, Thaltej, Ahmedabad, Gujarat 380059 GSTIN 24AACCO0079L1ZE